No Apps showing on Ionic tab.

[Chris-King]

iPhone 8.00 running on the new iOS 12.0 and with the latest firmware now on Fitbit Ionic (watch and phone app), I have no apps displayed on either the "My Apps" or 'All Apps' tabs on the Fitbit iPhone app.

Alas didnt check before the upgrade if the these were missing on the Iphone App after upgrading to the new iOS. 

Rest of the app is working fine and syncing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Chris-King, I hope you're doing well, it's nice to see you around. 

I appreciate you have brought this to my attention, it seems the app is not updating the information correctly when you open it. At this moment I would like to suggest you the following:

• Force-quit the app by pressing the home button on your phone twice, then swipe up the app. Open it again and check if you're now able to see Apps. If not:
• Log out from the app, restart your phone and log back in, then check again. 

If you're still experiencing this issue, please take a screenshot of what you're able to see under Apps and reply to me with so I can check this further.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply as well. 

[Chris-King]

Hi MarcoGFitBit,

• Force-quit the app by pressing the home button on your phone twice, then swipe up the app. Open it again and check if you're now able to see Apps. If not:

I tried this and it has not made any difference or had any effect. 

• Log out from the app, restart your phone and log back in, then check again. 

Just tried this and likewise this also has not resolved the issue, all other screens are displaying info fine. 

Screen shots attached.  

The one that is blank with the small blue half chevron is the "My Apps" and the blank screen with spinning wheel is All Apps. 

Tried to upload as JPG but would not accept,reduced image size down to 12k but still didnt like, so changed to PNG. 

Note: iOS 12 is a beta/new version and on public release, so there can be issues, the rest of the app is working fine.

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[MarcoGFitbit]

Hello @Chris-King, I hope you're doing well, thanks for taking the time to reply and send me some screenshots, I really appreciate it. 

At this moment I tried to replicate this issue on different phones but wasn't able to, so it's fairly possible the issue is directly related to the beta iOS version currently installed in your phone. I have already reported this issue with our team, once I hear from them, I'll make sure to let you know. 

Thanks for your patience and understanding, if there's anything else I can do for you or if there's anything you might want to add, please feel free to reply. 

[Chris-King]

Just to let you know the first beta public release that was out last week,fixed things.