No fifth challenge!

[RaychulEve]

I'm running Fitbit 2.26.1 and iOS 9.3.5 using a Blaze and getting the "you can only be in five challenges at once" when I'm in 4! I haven't been able to do a 5th challenge in ages!

[MariamV]

@RaychulEve sounds like you have the most recent version of the app and the iOS. In this  case, I recommend force quitting your app and then logging out and then logging back in. Check out your Challenges after that and let me know if it lets you be on 5 challenges. if possible please post a screenshot of it. I'll be around! 

[RaychulEve]

Hi, still only 4 challenges with the same pop up after force close and log out log in!

Rachel
Sent from my iPhone

[MariamV]

@RaychulEve thanks for the update! That sounds pretty weird. In order to investigate further in the Community, could you post a screenshot of it?  Thanks for troubleshooting this issue with me! 

I'll be looking forward to your new comments! 

[RaychulEve]

I don't know how to add a screenshot to a chat forum 🙈
Is there anywhere I can email it?

Rachel
Sent from my iPhone

[AlejandraFitbit]

Great to see you around @RaychulEve and for the information provided. Our team is aware of this issue and is working in getting it fixed. I recommend checking this post where @DerrickS is providing updates about it. Your patience will be much appreciated.

Catch you later. 

[RaychulEve]

Rachel
Sent from my iPhone

[RaychulEve]

That thread hasn't been updated since March.... Surely a fix must be close??

[MariamV]

@RaychulEve thanks for getting back to me! Well, this could take a time for our engineers to develop and test a fix. I certainly appreciate your patience and any update will be posted in the thread that was linked above by @AlejandraFitbit.

Thanks a million for your patience again!