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[mawis757]

Hi,
I have sent a message 2 month ago in refards to my Fitbit HR as its not receiving any notifications and no all day sync. I was advised to do updates and I did , but still no change.
Also yesterday I lost a clip to close it on my wrist.
Please help.

Regards,

Marzena

[SunsetRunner]

Hi @mawis757

Did you contacted the support team from the official contact page (http://contact.fitbit.com) or posted a message on the forums?

Is it possible to turn the all day sync setting in the fitbit app for iOS?

Feel free restarting the tracker:

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Optionally check out the Fitbit Article regarding not being able to receive notifications:

http://help.fitbit.com/articles/en_US/Help_article/1610

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Regarding the clip, do you have a Charge HR? If the band broke and not possible to wear the tracker, the support team can be contacted as the band is part of the tracker and can't be fixed ourself.

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

[RobertoME]

Hi there @mawis757, good to see you around. Thank you for letting us know what you have tried so far. If your tracker is not receiving notifications use the articles links provided above. If you are having issues to sync as well, I recommend to take a look at this post for Syncing troubleshoot for iOS devices. Although if your tracker is presenting damage, the best is to approach to our Support Team so they can review your device history with you, as it was suggested before.

So I'm just giving follow up to makes sure you have received assistance, so were you able to to contact one of our guys?

Keep me posted and I'll be around if you need more help.