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No information shows in app after syncing.

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‎03-10-2018 11:58 - last edited on ‎03-12-2018 06:47 by Moderator Alum

‎03-10-2018 11:58 - last edited on ‎03-12-2018 06:47 by Moderator Alum

Hi. I’ve had my Fitbit since Christmas and had no problems. Since yesterday it has stopped registering any activity/steps/sleep. I have charged the device to make sure that isn’t part of the problem and the app is fully up to date too. It says that it is connected and synced so I don’t understand why it’s not showing any of my information. Any help please?? I am on an IOS phone and it’s the Fitbit flex2. 

 

Moderator Edit: Clarified Subject.

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‎03-12-2018 07:15

‎03-12-2018 07:15

Hello @Baz_48, I hope you're doing well, thanks for joining the Fitbit Community! Smiley Happy

 

Thanks for bringing this to my attention. Have you restarted your tracker lately? If so, I would like to suggest you to go to your online Dashboard and check if your information is showing here. If it is, I would like to suggest you to try the following in the app:

 

  • Force-quit the app by double tapping the home button and swiping up the app. If this doesn't work, please:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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