No lean v fat data in app

[Nefbuser123]

I have the app on iPhone and it's synced to my aria. Why ate there no lean vs fat numbers? All I can see is a circle for lean and one for overall weight but no numbers or clickable options to expand the circles

[RobertoME]

Hi there @Nefbuser123, welcome aboard to our Community. Note this information is not available in the mobile app. You can have access tot his information on your web-based Dashboard by going to your Weight Section.

At the moment there isn't a similar suggestion, but feel free to share your idea on our Suggestions Board. If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit trackers and apps.

Thank you for your participation. Hope to see you around.

[kthrynileen]

At present, the Lean vs. Fat "graph" on the web based dashboard is not displaying. This has been going on for a few weeks now. Chatted w/ a Fitbit moderator last week about this and he was not aware of any problems, said he'd pass it on to technical support but as of today, I still have blank screen with no data.

[MariamV]

@kthrynileen welcome to the forums! I see, so this is from the Web Dashboard? Are you also having this issue from the Fitbit app? Do let me know.  

If our Support Team has told you that they have passed it along, then I'm sure they have passed this to the correct department to take a deeper look into this. 

Thanks a million for your patience and I'll be looking forward to your new comments! 

[kthrynileen]

I'm not seeing the info in my phone app either (took me a minute to find where that would even be). I scrolled over several dates and they all look like this one.

[MariamV]

@kthrynileen thanks for sharing these screenshots. By what you are describing and for what I'm seeing from the two screenshots you posted, it made me think that perhaps there was no body fat logged and, that's why you don't have any Lean vs Fat data. Try logging this information and let me know about the outcome! 

I'll be around! 

[kthrynileen]

It used to populate the data automatically, like the BMI graph - only stopped doing so just recently.

[MariamV]

@kthrynileen thanks for getting back to me! Actually, the body fat doesn't automatically populate unless you log it manually or with an Aria scale. Try logging your body fat in the Weight Log settings. Just here:

 

Let me know how it goes! 

[kthrynileen]

It was actually... I used to enter the weight and when I clicked on the BMI chart, a pop up would come up when I put the cursor over the date and show me the BMI number; then I would click on the Lean vs. Fat chart and do the exact same thing. I've actually contacted tech support and they looked at my graphs and agreed that something was wrong but have so far been unable to correct it. I have never entered the body fat number manually in the box next to the weight entry.

[MariamV]

@kthrynileen it's great hearing back from you! I see, very interesting development indeed. By any chance, do you have any screenshot of when it used to work before? In that way I can pass this along to our devs and engineers. Thanks a million for your patience and continued follow up to resolve this!

I'll be looking forward to your new response!