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No messages coming through

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Hi I’ve recently upgraded my phone to iPhone  11. All of my notification settings are set up correctly on settings, Fitbit settings and on the device itself and I was receiving messages to my Fitbit with my old device. I’ve removed the device and re-added it but still don’t get the notifications to my Fitbit? Any suggestions would be appreciated! 
is it maybe not compatible yet with the new iPhone? 

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Hello @MandaBK 

I didn’t see an iPhone 11 on the list of compatible devices but it’s worth a try to do this:

Go to iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

 

😃 let me know is this is an acceptable solution for you

 

 

 

 

 

 

 

 

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3 REPLIES 3

Hello @MandaBK 

I didn’t see an iPhone 11 on the list of compatible devices but it’s worth a try to do this:

Go to iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

 

😃 let me know is this is an acceptable solution for you

 

 

 

 

 

 

 

 

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Thanks this has worked which is fab!
I’m confused though as I never had previews on with my old phone and they
used to come through fine?
Thanks anyway though.
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Your quite welcome @MandaBK 

Happy Stepping! 😃

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