Not Syncing

[Lilsisb]

The fitbit app is not syncing  up with my watch? Been a problem for 2 days now. Anyone else having a problem? I've restarted my phone, restarted the app but didn't want to uninstall the app because I'll lose all my data. Help

[SteveH]

Uninstalling the app won't lose your data as it's all held on the fitbit servers rather than on your phone. However, it's not generally one of the most likely fixes. The things I try when I have syncing issues are:

• restart phone [I appreciate you've done this but include it for completeness]
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: How do I restart my tracker?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com