Not able to ‘add friends’ all of a sudden Fitbit App

[barry74]

Hi,

A week or so ago I the issue of being unable to send request friend requests started via the app. I’m not trying to add facebook friends nor by their email address. I’m trying to friend request people via the different groups within the app. I go to their profile add them as a friend, the ‘Add friend’ button changes to ‘Friend request sent’ and then it quickly turns back to ‘Add friend’. 

I’ve tried:

• Logging in and out
• Rebooting my phone
• Uninstalling and reinstalling the app 
• Working through ideas via the Fitbit community 

But nothing seems to work. 

Can you help please

[YojanaFitbit]

A warm welcome to the Fitbit family @barry74! It's great to see you participating in our Community. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. 

Have you tried to add friends from the Fitbit.com Dashboard on the website:

1. On the fitbit.com dashboard, hover over the Friends tile and click Find Friends.
2. Under Find More Friends, choose a method to add friends, and follow the on-screen instructions.

You can also check this option: What should I know about the Fitbit Community? This is other way to find friend on the Fitbit App.

I've moved your post to the iOS Board, since this is more related to the platform than to the Fitbit Blaze tracker.

Please let us know if you have any other questions.