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Not getting notifications on Versa

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‎04-22-2020 14:07 - last edited on ‎04-23-2020 16:35 by

‎04-22-2020 14:07 - last edited on ‎04-23-2020 16:35 by

I have not been getting notifications through on my watch from before Christmas, all the updates, both on phone and watch have been done. Turned off and in again the Bluetooth, basically gone through everything I’ve been advised and still not working. Anyone else have the same issue? Or have been able to fix it. So frustrating 

 

 

Moderator edit: subject for clarity

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‎04-23-2020 16:34

‎04-23-2020 16:34

Welcome to the Fitbit Community, @karenr81. 

 

I am sorry to hear you've not been getting notifications on your Fitbit Versa. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-14-2020 00:54

In response to LiliyaFitbit

‎05-14-2020 00:54

Hi 

 

can you please confirm if there are still compatibility issues between the iOS and Fitbit, I am still not receiving notifications for text messages and WhatsApp.

 

i have taken all the steps that have been suggested and still no joy. I have also been in contact with support team and I am not satisfied with the responses, I am being asked to do the same things over and over again or getting a reply with an additional question every time, don’t understand why all the questions can’t be asked in one email

 

not happy at all

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