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Not pairing

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‎04-24-2016 12:58

‎04-24-2016 12:58

After 2 months of working perfectly, I cannot sync my fit bit with iPhone. I removed the app, starred over and it won't pair the device.
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‎04-24-2016 13:43

‎04-24-2016 13:43

Hi @Jean1966 and welcome to the Community! The following steps should get you back on track:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to re-pair your tracker. Click here for instructions.

This should help, but keep me posted!

Derrick | Retired Moderator, Fitbit
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