help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving call notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2018 15:51 - last edited on ‎06-25-2018 13:24 by Moderator Alum

‎06-21-2018 15:51 - last edited on ‎06-25-2018 13:24 by Moderator Alum

My FitBit Alta used to let me know when my cell phone was ringing and who was calling.  It has stopped doing that...does anyone know what happened and how I can fix it?

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-25-2018 13:24 - last edited on ‎03-26-2025 12:15 by Fitbit Moderator

‎06-25-2018 13:24 - last edited on ‎03-26-2025 12:15 by Fitbit Moderator

Hi there @Toscana54. Welcome to the Community Forums! 🙂

I'm sorry to hear that you're having problems with your tracker not showing the notifications for call and text messages as it should.

I'd recommend probably removing your Alta from your connected Bluetooth devices and then, pair it back. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then try to set it up as a new device. 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please, let me know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes