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Not receiving notifications

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‎08-14-2019 01:54 - last edited on ‎08-14-2019 18:00 by Fitbit Moderator

‎08-14-2019 01:54 - last edited on ‎08-14-2019 18:00 by Fitbit Moderator

New Fitbit purchased 13/8. Unable to receive any notifications. Followed troubleshooting advice and have reinstalled and received some notifications but not text messages. I have emailed, pm’d via twitter and Facebook plus online chat and no help at all. 

Today 14/8 I have reset to factory settings, now receiving nothing at all.  

 

Any ideas would be grateful 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-14-2019 17:59

‎08-14-2019 17:59

Hi @Heidi79 thanks for bringing this to my attention, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which iOS mobile device you're currently using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa Lite are correctly configured.

 

After verifying your settings, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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‎08-14-2019 18:03

‎08-14-2019 18:03

It seems like every time there’s an update I don’t get notifications anymore. The last time I uninstalled and reinstalled the app and my notifications appeared. This time I tried the same thing and still no notifications 😞

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‎08-14-2019 18:05

In response to Lcubed

‎08-14-2019 18:05

Welcome aboard @Lcubed, thanks for your post.

 

Thanks for the information that was shared in your post, I appreciate the time you spent to troubleshoot this situation in the past. Can you please take in consideration the information that was shared in my post above and re-setup the notifications on your iOS mobile device? Let me know how it goes.

 

See you around.  

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