help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not syncing up with app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2016 22:14

‎02-17-2016 22:14

I have deleted app, removed hr charge and reinstalled. It shows the last sync was when I reinstalled it. It all happened with the latest update before the new logo. I have to sync from PC for it to show on app. Please help
Best Answer
0 Votes
1 REPLY 1

‎02-18-2016 06:26

‎02-18-2016 06:26

@MsMeow Welcome to the Fitbit Community! Try to log out from the app, reboot your phone, and log back in. Also, turn off Bluetooth, wait 10 seconds, and turn it on again. Perform a restart on your tracker. That should certainly help as well.

 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer