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Not syncing

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‎01-29-2018 06:05

‎01-29-2018 06:05

Hi there,

My Charge 2 doesn't appear to be syncing properly. Steps, floors, km and active minutes all show as 0 (in the dashboard) for today and yesterday. Calories do appear but they are lower than what is showing on my device. I have tried going to "Sync Now" in the Account Menu but this hasn't made a difference.

Thanks

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3 REPLIES 3

‎01-29-2018 14:11

‎01-29-2018 14:11

Hi 

 

do you use an I phone 8 by any chance?

 

my Fitbit won’t sync unless I delete the app or log out it in, fitbit told me weeks ago it was a bug but I read on the community pages the Fitbit is not up to date with the I phone 8.

 

fitbit won’t answe my question regarding this when I ask.

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0 Votes

‎01-29-2018 14:15

‎01-29-2018 14:15

wrote:

Hi there,

My Charge 2 doesn't appear to be syncing properly. Steps, floors, km and active minutes all show as 0 (in the dashboard) for today and yesterday. Calories do appear but they are lower than what is showing on my device. I have tried going to "Sync Now" in the Account Menu but this hasn't made a difference.

Thanks


wrote:

Hi there,

My Charge 2 doesn't appear to be syncing properly. Steps, floors, km and active minutes all show as 0 (in the dashboard) for today and yesterday. Calories do appear but they are lower than what is showing on my device. I have tried going to "Sync Now" in the Account Menu but this hasn't made a difference.

Thanks


wrote:

Hi there,

My Charge 2 doesn't appear to be syncing properly. Steps, floors, km and active minutes all show as 0 (in the dashboard) for today and yesterday. Calories do appear but they are lower than what is showing on my device. I have tried going to "Sync Now" in the Account Menu but this hasn't made a difference.

Thanks


Hi 

 

do you use an I phone 8 by any chance?

 

my Fitbit won’t sync unless I delete the app or log out it in, fitbit told me weeks ago it was a bug but I read on the community pages the Fitbit is not up to date with the I phone 8.

 

fitbit won’t answe my question regarding this when I ask.

Best Answer
0 Votes

‎01-30-2018 01:21

In response to Vita1

‎01-30-2018 01:21

Hi Vita1,

Yes, I have an iPhone 8 and it had been working fine until this weekend. Then it just stopped syncing. Last night, for no apparent reason it started working again! Will have to keep an eye on it i guess.

 

 

Best Answer
0 Votes