help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking exercise since buying iPhone 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2016 15:20

‎12-22-2016 15:20

I hadn't noticed until my bike ride today that my Fitbit isn't auto-detecting exercises and logging them. I looked at my history and noticed it correlates with my iPhone 7 purchase. All other features work as expected. My auto-detect is set to 15 mins and I biked for 30 mins today. My wifes' Fitbit (with an older iPhone) auto-detected. Am I missing something? Any help is appreciated.

Best Answer
0 Votes
1 REPLY 1

‎12-25-2016 11:45 - last edited on ‎04-09-2025 07:44 by Fitbit Moderator

‎12-25-2016 11:45 - last edited on ‎04-09-2025 07:44 by Fitbit Moderator

I'm happy to see you joined the Community @ArtofWar! 🙂

I'm not sure that getting an iPhone 7 would cause your tracker to stop auto recording your exercise but it does look weird.

At this point, I can suggest restarting your tracker. For this, put your tracker to charge as you would normally do and while it's charging, press and hold the button for about 5 seconds. This will bring the Fitbit logo on the display and after that, you can let go off the button and use it as you would normally do.

Keep an eye on it and see if the situation improves after restarting your tracker and if you continue to experience the same issue, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes