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Notifications issue with Ionic and iPhone

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‎05-20-2020 07:16 - last edited on ‎05-24-2020 18:48 by Fitbit Moderator

‎05-20-2020 07:16 - last edited on ‎05-24-2020 18:48 by Fitbit Moderator

After months of not receiving my txt msg notifications on my Ionic - I finally contacted Fitbit and was told how to change the settings on my Iphone to allow the messages to come across. Biggest issue for me is that now my txt messages are required to preview on my locked screen so anyone looking at my phone can see my txt messages. This is unacceptable due to my job and the only way for me to get around THIS issue is to turn off seeing a msg notification on my locked screen at all.  Fitbit indicated this was an issue between Fitbit and last IOS Update.  First question - is this something that will get fixed?  Second - is this an issue across ALL Fitbit models or just the Ionic? TIA for any responses!

 

Moderator Edit: Clarified subject

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‎05-24-2020 18:47

‎05-24-2020 18:47

Hi @cbonno, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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