Odd food log

[Capthookandtink]

So I put too much oatmeal for my breakfast and it gave me the calories. When I deleted the item, the calories didn't adjust. When I corrected the amount it added those to the wrong calories. So I tried it again trying to figure out what's going on. Now my breakfast of 338 calories is 1245 or something. Help! It doesn't show the extra items just the total from the calories.

[MarreFitbit]

Welcome to the Fitbit Community @Capthookandtink ! Are you doing this through your mobile app? Have you tried logging out and restarting your phone?

Is the first time this happens?

[Capthookandtink]

Yes I've tried to reset, log out and other things I read on how to fix it. I gave up

Sent from my iPhone

[MarreFitbit]

This is very strange let me say.... I'd recommend getting in touch with Customer Support directly. They'll take a look at your account and see why the calories are not matching after deleting your food.

Don't give up yet sweetie, you'll be in good hands @Capthookandtink!

[jeterway]

I've had this problem as well on the ios app - you adjust quantity and the calories do not adjust.  This is yet another problem with the ios app.  This doesn't happen all of the time.

[MarreFitbit]

Hey you @jeterway, I'm glad to see you around! As I've mentioned previously, this is very strange to me (I've never had this issue). 

Is the app updated, BTW?

[jeterway]

No, no update has happened. I experienced this same problem just last night along with the other problem of food entered totally disappearing. These food entry problems are very frustrating for a product designed to help us monitor calories in and out.

[MarreFitbit]

Have you tried logging your food on your Dashboard online to see if it gives you the same problem @jeterway?

[jeterway]

Yes, I have tried the website entry vehicle - that is actually how I make corrections when the app fails.  There is no issue with the website entry that I have seen.  I do believe the problem is in the ios app only and not a database issue as the website does not appear to have the problem.  The ios app also seems to always have my resting heart rate and 1bpm less than what is displayed on the website - always 1.  Seems that the ios team has a good amount of work to do.

[MarreFitbit]

Thanks for the heads up my friend @jeterway! I'll be reporting this, in the meantime I'll recommend keep logging your food on the website to avoid this kind of discrepancy. 

[SunsetRunner]

"As I've mentioned previously, this is very strange to me (I've never had this issue). "

Weird, because this has been an issue since the app update at the beginning of April. There are many, many threads about it. I would think as a moderator you would know that. I'm keeping tabs on this issue because it's extremely frustrating and I'm anxious for it to be fixed. It would be nice to get updates on the progress so we know if it's still being addressed. When moderators act surprised about a known issue almost a month later, it's a little disheartening.

[MarreFitbit]

Thanks for stopping by @SunsetRunner! I totally understand where your concern is coming from, at the moment we don't have any any official report/documentation like a bug about the inconvenience you're experience with your food.

However, I'd recommend getting in touch with Customer Support so they can investigate further. Keep in mind that we don't have all the tools that support has in order to do a deeper investigation. Perhaps, if they have gotten other reports about this, they'll let you know about a workaround. Don't forget to mention the steps you've done so far to avoid getting the same ones.

Have a nice day!