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Option to toggle between Parent and Kid accounts without logging in.

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‎05-30-2018 08:10 - last edited on ‎06-02-2018 10:09 by Moderator Alum

‎05-30-2018 08:10 - last edited on ‎06-02-2018 10:09 by Moderator Alum

When I go to my child's account view and go to return to the parent view. I am asked to enter my password to prove I'm the adult but then the app logs me out so I just have to enter my email and password to log back into my account. Is there a way to just toggle back and forth and just have the one time entering of the password where it doesn't log you completely out anyway?

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎06-02-2018 10:10

‎06-02-2018 10:10

Hello @Buttercup420, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.

 

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-02-2018 10:11 - edited ‎06-02-2018 10:15

‎06-02-2018 10:11 - edited ‎06-02-2018 10:15

@Buttercup420 Welcome to the Community! Hope you are enjoying family account, but I agree it does seem like there is an extra step when switching back to parent view. At this time, it's expected, but our team is working on updating this. I don't have a timeline for a fix yet. I posted about it in the Ace Forum here, and will be updating the thread once I hear further. 

 

As @MarcoGFitbit mentions, you can create a feature suggestion to provide our team with metrics to show how desired this feature is. I would vote for it! 

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‎06-02-2018 14:35

In response to KateFitbit

‎06-02-2018 14:35

Thank you! I just made a post

per the instructions. 

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‎06-04-2018 04:37

In response to Buttercup420

‎06-04-2018 04:37

Hello @Buttercup420, it's great to see you back, I hope you're doing well. Smiley Happy

 

I appreciate you have taken the time to create your suggested idea and for taking the time to reply. Please feel free to share your suggested feature with your friends and family so it can get more votes and comments! 

 

Thanks again for your participation in the forums, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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