Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pace not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

My problem is on my pace being different even during a race that is chipped. Going for runs I'm off by at least a min or more per mile. Running with others and being ahead but showing slower pace and time . What can I do?

Best Answer
0 Votes
1 REPLY 1

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, which tracker are you currently using? Are you tracking the runs through the tracker or MobileRun? If you're using your tacker I would like to suggest you to restart it. If that doesn't seem to work, try to set it up as a new device to reset the connection between your tracker and your phone. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

If you're using MobileRun, please check your GPS settings by going to your phone Settings > Fitbit > Location and set it to Always.

 

I hope this can be helpful, give it a try an let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes