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Pairing a charge hr with an ipad air

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‎06-11-2016 08:35

‎06-11-2016 08:35

I cannot pair with my ipad  i have restarted the app and restarted the ipad but i is just saying not working  i have checked all similar queries and followed all suggestions  will it be the charge hr which is corrupt?  Ihave previouslu had paired a flex with no problem at all i have removed this from my account and have created a new account  i am out of ideas and going mad please help???

 

 

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‎06-12-2016 21:01

‎06-12-2016 21:01

Welcome to the Fitbit Community @FrancescaKeogh. It's great to have you here. To see if the issue is with your replacement tracker I would recommend turning off the Bluetooth of any other device around. Then, please follow @SunsetRunner's steps to set up your Fitbit Charge HR as a replacement device. If this doesn't work please be so kind to contact the Support team. They will let you know what can be done as soon as possible.

 

Catch you later. Smiley Very Happy

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