Preview maps on Exercises are not correct.

[Mothrasue]

I’ve been enjoying using the connected GPS to track walks and hikes, but lately the maps are messed up in the iOS app.  The preview maps are often wrong, random old maps instead of the actual map for that particular walk/hike.  When I tap the map to enlarge it the accurate map comes up, but the preview picture is always wrong.  Weird.  Anyone have this problem and maybe a solution?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Mothrasue, I hope you're doing well, it's nice to see you around. 

I appreciate you have brought this to my attention. At this moment our team is aware of the problem and is working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[Mothrasue · Accepted solution]

I found an old thread similar to this in the Ionic forum and they said to first try logging out of the app and then log back in.  It worked!  My map thumbnails now match the real maps 🙂  I do notice they take some time to load now but I’m just happy they’re correct!

[SunsetRunner]

Well, the log-out and back in works for a short time, but then it starts showing the wrong preview again after a couple of weeks. So the bug is still there.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the forums. Please note that as mentioned earlier, our team is still working towards a proper solution for this issue so you won't have to log out and log in from the Fitbit app in order to correct the map thumbnails. 

Thank you for your insight about this situation, once we have more to share about the progress of this issue, we'll make sure to post it here in the official forums. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[windrider55]

This happened to me too. 

I strongly believe it's a Fitbit bug. The Map shows me running in San Francisco, many miles from me (i haven't been to SF in months!). In addition, the path is a line segment, whereas my recent run was in an oval. 

I think it's a pity that this appears to be a long standing that no one seems to be capable of fixing...

I'm going to try to logout and log back in. 

[added] and yes logging out and back in works.

[MarcoGFitbit]

Hello @windrider55, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for sharing your experience with us. As mentioned earlier, our team is actively working towards a prompt and proper resolution for this situation and at this moment the workaround to show the correct map is to log out from the app and then log back in. This will refresh the information inside the app, showing the correct map. 

I'm glad your map is showing correctly after following the steps in the workaround. Once I have more information to you about the progress of this issue, I'll make sure to post it here in the official Forums. 

Thanks again for your patience and understanding, I hope you have a great day! 

[LJSB]

I’ll just add I’m having the same problem with the previews being random and from walks long past.  But when I click on preview the correct route shows up. This is after the update on my Fitbit Charge 2.   I’m glad you guys are working on it. It’s a little disconcerting. 

[MarcoGFitbit]

Hello @LJSB, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have joined us and for sharing your experience. I'd like to thank you for your patience and understanding, once we have more to share with our members about this situation, we'll make sure to let you all know through the official Forums. 

Thanks again for your patience and understanding, have a great day! 

[JPN2]

Apparently this is an old problem. I have just had it the last couple of days. Mine does not correct if I click on it I don’t think.