Progress rings with daily stats aren't filling in

[Slickchicfallen]

My progress rings are not filling in since the most recent update. I have tried opening and closing the app, updating the app and my fitbit software. No dice. 

[S_Sharma]

Hi Everyone,
I had a Fitbit charge 6 which I wear all the time. Its recording everything and I can see that on the app.

But on the phone app I only see numbers and no color on some of the progress bars (find image below). I have already updated the app, deleted and reinstalled it. 

What else can be done?

[EstuardoFitbit]

Hello there @Slickchicfallen, nice to see you back in town! 

I'm sorry to see you are facing this issue with the app. Let's work together and try to get this done.

First of all, can you try to log out from your account and log back in? If possible, try also restarting your phone while logged out! These are just basic steps, but it would help us to discharge any possible issue! 

[StephDuda]

I, too have this issue. I followed the instructions provided here, and this did not remedy the problem. Idk why I have to see my rings filled, but I do! 🤣

[EstuardoFitbit]

Hello @StephDuda, nice to see new faces around! 

Let's share some other steps that have been helpful for other members around the community! 

• Open Settings.
• Tap General.
• Tap iPhone
• Storage.
• Tap Fitbit.
• Tap "Offload App".
• To confirm, tap Offload App.
• Tap "Reinstall".
• Go back to the app.

Please try this and share with me how it works for you!

[Cat3456]

I also am having this issue!! Tried all of the steps and nothing has changed!! Bummer. I miss my rings filling in. 

[EstuardoFitbit]

Hello everyone, nice to see you all around! 

Thanks for letting us know about this issue! We've got it on our radar and are working to find a solution as soon as possible.

Sorry for the trouble. We really appreciate your patience and hope to get you back to normal!

[EstuardoFitbit]

Hello everyone, thanks a lot for the effort invested so far!

As part of the escalation process, I'm gathering information about our affected users' devices. Please share with me all the information about the OS system you currently use with the Fitbit app. Android or iOS version depending on your device 

[StephDuda]

I offloaded the app, turned my phone off, then tried re-installing. It didn't do this for quite some time, until I removed a bunch of other apps. When I re-installed it, it's still not filling the rings. I have an iPhone 12 and a Versa 4. The watch also keeps flashing at me, which is making the battery die very quickly. When I go to settings on my watch, the brightness keeps turning itself to max. I don't know if the button is slightly stuck and this is why it keeps acting the way it is, or what. Thanks! 

[EstuardoFitbit]

Thanks @StephDuda for sharing this insights with us!

All the information you can share with us is more than appreciated! 

[BuzzLoman]

Not resolving issues

[S_Sharma]

Hey @Slickchicfallen 

So I finally deleted and reinstalled the Fitbit app on my phone and now everything works fine.

[EstuardoFitbit]

Hello everyone, I hope you all are doing well!

Although I'm still waiting for an official answer from our specialist team, I can see some of you sharing a workaround.

Looks like deleting the app and getting it installed back seems to work for some of you. Please, let's try to do that and let me know if it helps!

[StephDuda]

I’ve uninstallled and reinstalled the app twice, turning my phone off and
back on both times. Mine still isn’t working.

[Schmoo51]

I’ve done this but it’s still not doing anything? What else can be done t correct this. Thanks