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Push notifications not working

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‎07-09-2019 20:55 - last edited on ‎07-11-2019 14:28 by Fitbit Moderator

‎07-09-2019 20:55 - last edited on ‎07-11-2019 14:28 by Fitbit Moderator

Push notification not working for tracking step and exercise goals!  I have the Fitbit Charge 3 and an IPhone 6 Plus. 

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎07-11-2019 14:20 - last edited on ‎09-09-2024 12:04 by Fitbit Moderator

‎07-11-2019 14:20 - last edited on ‎09-09-2024 12:04 by Fitbit Moderator

Hi @Mamajana. It's nice to see you here. I'm sorry for the delay in my response.

Thanks for the information provided, and let's work on this together. Our team turned off the push notifications by default based on the feedback that they received, but you can turn them back on by doing the following steps:

  1. Verify that the Fitbit app is updated to the 3.0 version.
  2. Open the Fitbit app and tap on the Account icon.
  3. Under "Privacy and Security", tap on Notifications.
  4. Turn off and on the options under "Push Notifications".
  5. Then go to your phone's settings and tap on "Notifications".
  6. Tap on Fitbit and toggle on the Allow Notifications option.

Give it a try and let me know.

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0 Votes

‎07-15-2019 07:34

In response to LizzyFitbit

‎07-15-2019 07:34

I did as you suggested but push notifications still not enabled for exercise or step goals, however, I wasn’t able to determine if my device is version 3.0 because I don’t know how. 

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‎07-18-2019 04:18 - edited ‎07-18-2019 04:19

In response to LizzyFitbit

‎07-18-2019 04:18 - edited ‎07-18-2019 04:19

I’ve received several suggestions, including yours, and none have worked.  Then I spoke with someone in customer service yesterday who took me through some other steps, unsuccessfully, and finally admitted there is no resolution for this issue.  Oh well, I really liked this feature.  It made the Fitbit more attractive than other activity trackers I’ve had.  Just wish it would be removed from the app if it’s not going to work.  

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‎07-26-2019 12:01 - last edited on ‎09-09-2024 12:03 by Fitbit Moderator

In response to Mamajana

‎07-26-2019 12:01 - last edited on ‎09-09-2024 12:03 by Fitbit Moderator

Hi @Mamajana, welcome back. I'm glad to see you again, and I'm sorry for my delayed response.

Thanks for trying my suggested steps, as well for taking the time to contact our Support Team. I understand your position, and I'm sorry that you're having this experience. I've been informed by our team that your case is still on their hands, and I'd recommend to keep working with them so you can receive more details.

If you have another question, feel free to let me know.

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