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RE: Battery died...no longer syncs

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‎10-02-2016 20:23 - last edited on ‎10-03-2016 05:23 by Moderator Alum

‎10-02-2016 20:23 - last edited on ‎10-03-2016 05:23 by Moderator Alum

Battery died. Recharged fully....no longer can connect via bluetooth on Iphone. Tried all troubleshooting options. Eventually hard reset, not detected bluetooth by phone or computer, even using dongle. Fotgot device on BT on Iphone, removed device from dashboard. Tried reinitiating it from the very beginning. Will not connect, not detected by phone, computer, BT or dongle. All functions still work on Fitbit HR, and has successfully reset several times with continuation of functionality. All I can speculate is that it's no longer transmitting bluetooth. Any advice would be greatly appreciated. Thank you. 

 

 

Moderator edit: Removed personal information.

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2 REPLIES 2

‎10-03-2016 04:11

‎10-03-2016 04:11

Awesome troubleshooting Jimmy

 

Since having done everything possible,

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Mention what you've already tried to speed things up.

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‎10-05-2016 07:42

In response to SunsetRunner

‎10-05-2016 07:42

Hi there @Jimmy7285, let me give you a warm welcome to our Community. Indeed, as @SunsetRunner mentioned before, great troubleshooting you have tried and thank you for letting us know all your efforts to resolved this issue.

 

Its been a few days since you brought this to our attention and I'm curious to know if you were able to contact our support team? I just want to give follow up with you to see if you are getting the help you need.

 

See you around and don't forget to let us know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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