RESOLVED: Failed login and account setup "Error 403"

[AlessFitbit]

Fitbit Update: 9/26/18

Hi folks!

We're aware of an issue where users are unable to log into the Fitbit app or create new accounts. Our team is investigating these reports and we will be sure to keep you all updated as more information becomes available. 

Please let me know if you have any questions. 

[painterfam]

Many issues here too . .especially with the bluetooth and wi-fi. .I still cant get my headphones to sync.. which was the main reason I got the versa over the Charge ..Im giving it one more day . then it goes back and I'll use my old 'one'

[Chlolm]

Am also facing the same issues with IOS. The app was working fine till I updated the latest version. Have deleted and reinstalled the app, but am still unable to add back my Alta HR.

[Wilfred06]

Having the same issue with IOS. I tried with my friends mobile still the same. not working with Windows app as well 

Not sure how Fitbit did the testing and cleared before publishing 

[ShellaHS]

 Hi..

I just buy my fitbit ionic.. but when i download the app to my samsung note 8, and try to setting up my device.. it keep telling that

network operation failed

Fitbit.com is down for maintenance

What's wrong? Anyone have an idea to fixing this? Thank you..

[angieng87]

any other users trying to click on join fitbit and the error says network issue fitbit.com is down for maintenance? 

[lkncannan]

I bought fitbit alta HR in Hong Kong a few hours ago, I install app in my device, samsung Galaxy s7, and cannot connect the fibit and the message is "網絡作業失敗：fitbit.com暫時停用，正在保養維護", in english is "fitbit.com is down for maintenance", WTF!!!!!

[angieng87]

so i am not the only one, they 1st blame your nerwork then blame your phone model dont support the app, and ask u try all those ridiculous troubleshooting, its actually their app as i logged out and when i click join i see that error, tried 4 different phones, lenovo, samsung, huawei, vivo. WTF

剛才有個人跟我講，她遇到的也跟你相似，直接退貨換了另外一個牌子

[beatd]

I am having the same problem when trying to setup new device.

[angieng87]

i give up, #fitbit u better fix this asap. i tried windows 10 same error, dont tell me not compatible 

[Jay.Kay]

Well I’ve logged in in Fitbit apps and tried to set up the device. But when i clicked the ‘set up’ button, it said that ‘the operation couldn’t be completed. (com.fitbit.HTTP error 403.)’ I tried to reinstall it twice but same thing happened. Anyway I’m using iphone 6s with iOS12. 

What do i do☹️

[andrejohncruz]

I also cannot add a device anymore, just today (26 September). Previously everything was working fine with my Huawei P20 Pro (Android 8.1.0), except for sometimes it's pretty difficult to sync data with my Blaze. Today though it's just impossible. It always tells me fitbit.com is down for maintenance. It hasn't even showed me a list of Fitbit devices I can pair with my phone and it already says the thing is down for maintenance. It's been like 9+ hours and still like this.

[NellyG]

Try uninstalling the app, then reinstall and log back in and try setting up again. That fixed it when mine was saying something similar.

[Shay2828]

I got a reply from the tech support and they confirm that this case is related to system bug. They are still monitoring the situation and unfortunately there is not immediate solution available.

So my versa have to wait in the box till then 😔 

[ShellaHS]

I already delete my app and reinstalling it a few times but still stuck at the same point..😂 please help me..

[wmchapman]

I would wait a few minutes and try to connect to the fitbit.com/setup servers. Down time does happen.

Remember, as well, if you already have the fitbit app on your mobile (should be version 2.79 for iOS12) you can touch the grey'd index card icon in the upper right and then the + set up a device. Choose Charge 2 from the list and follow the dialog. Congrats on the new tracker Jay, glad you found us.

[AlessFitbit · Accepted solution]

Fitbit Update: 9/26/18

Hey everyone!

To all of you that were affected and couldn't log in to the Fitbit app earlier, please go ahead and try again if you haven't already. This login error has now been resolved. 

Please respond in this thread if you're still having trouble, otherwise, I will take this as confirmation that the error has been resolved.