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Rapid loss of charge on Ionic

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‎01-20-2019 09:21 - last edited on ‎01-21-2019 09:29 by Fitbit Moderator

‎01-20-2019 09:21 - last edited on ‎01-21-2019 09:29 by Fitbit Moderator

charge on my iconic can 100 percent in the morning but my early afternoon i have to charge it again. 

 

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎01-21-2019 09:32

‎01-21-2019 09:32

@tbell3725 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Ionic is losing its charge quickly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

If you are using a third party clock face then please change it to a Fitbit one.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎01-21-2019 09:32

‎01-21-2019 09:32

@tbell3725 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Ionic is losing its charge quickly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

If you are using a third party clock face then please change it to a Fitbit one.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-23-2019 07:14

In response to AlvaroFitbit

‎01-23-2019 07:14

Thank you! If cured the problem!

Best Answer

‎01-24-2019 00:55

‎01-24-2019 00:55

I had the same problem last night. Battery was at 60% and I charged it to 100%. Was zero % this morning.

Best Answer

‎01-24-2019 08:58

In response to MickRow

‎01-24-2019 08:58

@MickRow Welcome! Thanks for being part of our Community!

 

@tbell3725 happy to hear that your Ionic is working fine now and thank you for confirming that these steps worked for you as this may help other members in the same situation.

 

@MickRow please try the suggestions in my previous post and let me know the outcome. 

 

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎01-24-2019 13:20

In response to AlvaroFitbit

‎01-24-2019 13:20

@AlvaroFitbit I've cleaned the contacts and fully charged it. So far today it only used 10% so will see how it goes over the next few days.

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