Thanks for the advice. I did the instructions to the best of my knowledge, but I’m still having issues so I’ll say everything I’ve done so far that has been unsuccessful.
- Restarting both my phone and my charge 6.
- Upgrading my phone. I was using an iPhone 8, now I have an iPhone 16.
- Deleting and offloading the app to clear the cache.
- Force quitting the app.
- Turning the Bluetooth manually on and off for a few minutes at a time.
- Removing all other Bluetooth devices on my phone.
- Checking bluetooth settings.
- Updating my phone and my apps.
- Making a new account.
There is no setting within the Iphone settings regarding Fitbit cache, but I looked into it and saw a video saying deleting and offloading deletes the cache. If this isn’t true should I just start deleting data on the Fitbit account or do something else?
The only way I’ve been able to pair the device is through using my sister’s phone. I tried pairing my charge 6 with my Mom’s phone and it worked too. I cleared data on charge 6, removed the device from both the Fitbit app and bluetooth, and added it as a new device and was able to pair it to her phone, but not mine. I checked her settings and under privacy and security I could turn on location services for Fitbit. Before I did this, on my phone that option didn't show up, but after I had it connected to my Mom’s phone it magically appeared on my phone (I’m not joking this is so weird). I’m still not able to connect via my phone, but I can connect through other phones. It might just be some issue related to my phone and settings. It also could just be an issue with bluetooth, since I leave it on often so I’m going to try to turn it off for a day or two to see if that fixes anything.
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