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Sure, but where's the screenshot?
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
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@dhruvsandesara It's great to see you in the Community! As y friend @PureEvil mentioned, we can definitely help, the screenshot will help in order to determine the cause of the issue. Visit this page in order to know how to take a screenshot. Make sure to select the correct platform of your device.
Looking forward to your response my friend! ![]()
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hmm... Very strange. Is there any chance that you're using a pre-release version of iOS?
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
I'm speculating that it's something to do with that. I'll move to the iOS portion of the forum.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
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