Red dot showing when there's no Notifications.

[Stephanie.K]

I have 4 notifications in the Fitbit iOS app that are months old and it won’t let me click on them to open or delete them. The red notification dot won’t go away either and it’s bugging the heck out of me! Help?! 

(I would add a screenshot but I can’t figure out how to 🤷🏻‍:female_sign:)

Moderator Edit: Clarified Subject.

[SpiritDebra]

Hi! I'm trying to remove old notifications and an old email. Everything I've read says to swipe right. Nothing swipes. In another thread it says to scroll down the the bottom of notifications and hit clear all. There's no "clear all" either. I'm on the iPhone 8. 

[MarcoGFitbit]

Hello @Stephanie.K and @SpiritDebra thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Swalker1949]

My husband and daughter and I are all having the same issue with the red dot. It appears every time we open the APP and there are no new messages or notifications. Annoying.

[LauraOlsenDunca]

I’m definitely having the same issue with the red flag for a “new” old message. I’ve tried logging onto the webpage to clear it as well as deleting the app, restarting my phone, and then reinstalling the app. That did not resolve the issue either. 

[MarcoGFitbit]

Hello @Swalker1949 and @LauraOlsenDunca, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as mentioned earlier, our team is aware of the situation and is even though they might not be able to provide an immediate solution, they're actively working on the issue. 

Thanks for your patience and understanding, I hope you have a great day. 

[DeanoDeano1]

I have a new message notification from a old message constantly. I click on the notification (the red dot) and it’s the same old message from a friend. It will not stop appearing, I have logged out, checked all the settings, replied, nothing. Fit bit is still in a really bad development phase, from getting loads of people buying them I’m starting to feel they have let me down. My charge 2 was better than my ionic. I’m all for Fitbit but simple things like delete a message cannot be done. Adding a friend is hard work... sends a email .... then when they finally check email it gets round to adding. They need to make it come through to the app. Rant because I have invested in Fitbit and refuse at the moment to change. 

[pappyfidel]

I also have the same problem.  Were you able to resolve yours?

[DeanoDeano1]

Hi, no, from what I have read after 30 days it will disappear. Mines on 29 days. Will let you know. Going to have to tell everyone not to message through Fitbit as it creates an annoying notification 😂

[MiskyBr]

I have the same problem. Queried it on Twitter Fitbit support, and they knew nothing about the problem. 30-days, huh? Geeze. I’ll go nuts before then looking at that red dot. 

[MarcoGFitbit]

Hello @pappyfidel and @MiskyBr, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @DeanoDeano1, I hope you're doing well. 

I appreciate you have taken the time to report this situation. Please note that at this moment our team is aware of this issue affecting Notification / Messages inside the Fitbit app. Once we have more to share with you about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[Lisa1531]

I have the same issue and have been having it for weeks. It’s pretty annoying! 

[MarcoGFitbit]

Hello @Lisa1531, thanks for joining the conversation and voicing your feedback about this situation. 

Thanks for your participation in the Forums. As indicated above, once we have more to share with you about this situation, we'll make sure to post it here. Thanks again for taking the time to provide your feedback to us. 

Have a great day.