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Reminders to move are moving an hour due to Daylight Savings time.

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‎03-25-2018 05:01 - last edited on ‎03-27-2018 08:00 by Moderator Alum

‎03-25-2018 05:01 - last edited on ‎03-27-2018 08:00 by Moderator Alum

Hi, 

It worked perfectly before but today (day light savings) it has developed a problem. When I set the time (9:00-21:00) it will automatically change it to a completely different times. I tried to change it using the dashboard on my computer but it only lets me enter 9:00-12:00 there. Does anyone have any suggestions? I find this feature very useful but I can't use it now. 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎03-25-2018 05:18

‎03-25-2018 05:18

Little bit of extra information- when I try to set it 9-9 it automatically goes to 10-10 mostly. Also my mum is having the same issue (same phone but different Fitbits) 

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‎03-25-2018 05:29

‎03-25-2018 05:29

Just realised the whole app is an hour out as well. The time on my Fitbit is correct but when I look at the times steps were done etc it's an hour ahead ( it's 1:30 now but it says I've done steps at 2:30) 

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‎03-27-2018 08:02

In response to Js1109

‎03-27-2018 08:02

Hello @Js1109, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. Are you still experiencing this issue? If so, I'd recommend switching Reminders To Move to “off” until tomorrow so that you aren’t receiving these reminders until the issue is sorted, please make sure to sync your tracker today. You can re-enable the feature tomorrow and you will be able to set up the schedule for Reminders to Move without issue.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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