Replacement Charge HR not syncing

[drsuzannem]

I received my replacement Charge HR and I have followed the instructions, but it is not syncing.  I've tried multiple times, for almost 2 hours.

[Odyssey13]

How are you trying to sync - computer or mobile - Android, iOS or Windows?

Sometimes it does help to restart the phone or computer.

Let us know, @drsuzannem

[drsuzannem]

I’m trying to sync to my iPhone - for two days. It is not working.

Moderator edit: Removed personal information.

[Odyssey13]

@drsuzannem check out this article on trouble syncing - click

Let us know if you're able to get it going. Sometimes a good restart works wonders, too.

[drsuzannem]

I wasted HOURS and finally Tech Support decided the replacement Fitbit was defective. It has been shipped back.

Sent from my iPhone

[Odyssey13]

@drsuzannem thanks for the update.

You can manually log a walk or other activities to make up for the steps you're not tracking at the moment.

When the device arrives, set it up as a replacement on an existing account and your history will be retained.