Replacement fit bit charge can't set up in my app

[neysavt]

I just got my fit bit replacement (warranty) which was peeling off.  However, when i wanted to add the new and replace the old fit bit charge, i got a error (code 400).  I kept the old fit bit charge in the other room so that i can connect the new one but it did not work.  Can anyone help? i dont want to delete my old fit charge and potentially lost all the data I got.

Thanks,

Neysa

[Odyssey13]

Hello and welcome to the forums @neysavt

iOS, Android or Windows phone?

As long as you did sync the old one, your history is retained at the Fitbit servers.

[neysavt]

I have an IPhone 6S



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Neysa Fernandez Moya

[Odyssey13]

Thanks @neysavt

I moved this to the iOS forum area.

See what moderator @SantiR said here - click