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Run - GPS tracking not working

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‎03-08-2019 04:29

‎03-08-2019 04:29

Hi,

since installing the latest app update for the Iphone runs are only tracked as activities, but no GPS data is shown - does anyone else have a similar problem?

 

Thanks,
Sascha

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‎03-09-2019 07:55 - edited ‎02-28-2026 04:32

‎03-09-2019 07:55 - edited ‎02-28-2026 04:32

Hello there @Sascha_S, thanks for stopping by! Out of curiosity, does the GPS map show on your Fitbit.com activity log?

I'd also recommend making sure that you have "Background App Refresh" enabled for the Fitbit App and that you have "Location Services" turned on for the Fitbit App in your iOS settings. Click here for more details.

I've moved your post to the iOS App as there are more chances to get related replies here.

Please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-09-2019 12:46

In response to MarreFitbit

‎03-09-2019 12:46

Hi,
the GPS track is also not showing in the activity log

Backrgound refresh and location services are turned on....

I will try again during my next run and see if this was a one-time event...

Best regards,
Sascha
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‎03-11-2019 07:45 - edited ‎02-28-2026 04:32

In response to Sascha_S

‎03-11-2019 07:45 - edited ‎02-28-2026 04:32

Sure thing, give it a shot and let me know the outcome if your next run @Sascha_S. 

I'll be here! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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