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Run Track turning of once it reaches a lap

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‎05-21-2018 09:09

‎05-21-2018 09:09

Ever since I downloaded the current OS my run tracker turns off once I reach a lap, is anyone else experiencing this? 

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‎05-22-2018 08:21

‎05-22-2018 08:21

Hello @Steven8926, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, which tracker or watch are you currently using? Are you using your tracker or watch to track your exercise or are you using MobileRun directly from the app? Have you set Exercise Cues in your watch or tracker? If so, please take a screenshot of them and reply to me with it. 

 

In the meantime, please restart your tracker/ watch, then start a run again (through MobileRun or your tracker/watch) and let me know as well if you're still experiencing this issue. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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