Scan Barcode not working on iPAD

[DT2016]

When I use my iPAD to try to scan a barcode on food that I'm using, it often turns green, then immediately red saying item not found!  Is it the UK database or is this another glitch? 

[SunsetRunner · Accepted solution]

Hi @DT2016

Have moved this thread from the Alta to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[MarreFitbit · Accepted solution]

It's nice to see you around to the Community @DT2016, hope you're doing good! 

I'm sorry to hear that you were unable to scan your food item. If an item doesn't scan, tap on the option to "Submit to Database" and follow the onscreen instructions. 

Barcode scanning is currently only available for the US food database. If you're using international food databases, barcode scanning is not currently available. We're working to have this feature available but don't have an estimated availability date. To vote for this feature in our community, please visit "Barcode Scanning for International Food Databases". Our development team prioritizes the improvements that our customers are most interested in. 

Please note that our US food database is regularly updated with new foods and more barcodes. 

Happy stepping guys @SunsetRunner @DT2016! 

[DT2016]

Many thanks MarreFitbit.  This is good to know as I'm in the UK and this explains why it's not working.  I will certainly do as you suggest and visit "Barcode Scanning for International Food Databases" to vote for this feature to be included a.s.a.p. as it's really useful.

[DT2016]

Many thanks @SunsetRunner

[SunsetRunner]

[MarreFitbit]

You're very welcome sweetie @DT2016!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping guys!