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Screen and Reboot Not Working

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‎06-11-2020 05:20

‎06-11-2020 05:20

I was wearing my fitbit like normal yesterday and it started vibrating and glitching a lot without me touching the screen.

 

When I got home, I put it on the charger as it was at 25% and when I went to put it on, it wouldn’t do anything if I pressed buttons. The screen would automatically “wake up” but nothing would happen if I touched the screen either.

 

I successfully restarted it last night but it was still glitching. When I woke up this morning, the screen is completely black and has not turned on. I’ve tried restarting it and doing a factory reset multiple times. Nothing is turning it on. It’s vibrating and my alarm went off but I couldn’t turn it off because the screen did not come on and the buttons didn’t work.

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‎06-12-2020 12:23

‎06-12-2020 12:23

Welcome to the Fitbit Community, @maddiehineman.

 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your device's screen. Thanks for trying to resolve this and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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