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Screen frozen after charging

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‎02-05-2017 01:27

‎02-05-2017 01:27

I plugged my charge2 in to charge, when I took it off charge the full battery image is still stuck on my screen. My Fitbit isn't responding...

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‎02-05-2017 03:51

‎02-05-2017 03:51

Hi, @DANIMOZZ, the first troubleshooting step is always to try a restart.  Because your Fitbit is unresponsive you may need to hold the button for considerably longer than the usual 10-12 seconds.  It may need 20-30 seconds, and you may need to repeat the procedure several times.  But hopefully it will come back to life.

 

Let us know how it goes. Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎02-05-2017 03:51

‎02-05-2017 03:51

Hi, @DANIMOZZ, the first troubleshooting step is always to try a restart.  Because your Fitbit is unresponsive you may need to hold the button for considerably longer than the usual 10-12 seconds.  It may need 20-30 seconds, and you may need to repeat the procedure several times.  But hopefully it will come back to life.

 

Let us know how it goes. Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-05-2017 06:12

In response to Julia_G

‎02-05-2017 06:12

Thank you

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