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Second hand charge wont connect

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‎07-05-2016 11:46

‎07-05-2016 11:46

Ive just brought a second hand fitbit and am seriously strugling to get it to connect. after losing my flex i thought I would try a charge i have trie to connect it to my iphone 6 , ipad and a older iphone but am having no look what so ever. Ive factory restarted the device , my phone and bluetooth and still no luck . When i press the button on the side for 3 seconds it just sets the stop watch going. Please help

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‎07-06-2016 10:13

‎07-06-2016 10:13

Hey @Sammie7679 welcome to the Community! Smiley Very Happy Sounds pretty cool that you want to keep tracking your data using a different Fitbit. Smiley Happy  Let me suggest you to perform a normal restart, then try to set it up the tracker using your iPhone. Also I suggest you to try to set it up your tracker using a different device, for example an Android device, a PC or a Mac computer. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎02-21-2017 12:54 - last edited on ‎02-22-2017 04:26 by Moderator Alum

In response to HeydyF

‎02-21-2017 12:54 - last edited on ‎02-22-2017 04:26 by Moderator Alum

i have the exact same issue! my Bluetooth wont connect I haveretsrated it all andset up a new account. The Bluetooth on my iPhone 6 just cant find the fitbit charge hr nothing! I cant connect using computer as I wasn't given the dongle! Help

 

Moderator Edit: Format

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‎02-22-2017 04:32

In response to sophiec123

‎02-22-2017 04:32

Hello @sophiec123, thanks for joining us, it's great to have you on board! Smiley Happy

 

Fitbit trackers do not connect directly through the Bluetooth settings on your phone, they use the Fitbit app to pair with it. Have you updated the app and restarted your tracker lately? If so, I would like to suggest the following:

 

  1. Restart your Charge HR once again and leave it plugged in to the power source.
  2. Restart your phone.
  3. Turn off the Bluetooth on your phone and open the Fitbit app. 
  4. Make sure there are no other Bluetooth devices around that might interfere with the process.
  5. Tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device", when the app asks you to turn on the Bluetooth, please turn it on.
  6. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, please try this process a couple of times, and in case you need further assistance, please let me know, I'll be happy to continue helping you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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