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Sense 2 Readiness, Sleep, BR, HRV missing since 10/11

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‎10-23-2023 09:34

‎10-23-2023 09:34

Since the app update on 10/11/23, I've had the following issues:

  • Fitbit has been reporting simplified Sleep Details 
  • No Readiness Score
  • No Breathing Rate
  • No Heart Rate Variability

I've also had incorrect battery level, but that seems to be working now. Everything else appears to be syncing.

What I've done today:

  • Restarted my phone and Fitbit app many times
  • Deleted and reinstalled the Fitbit app
  • Restarted my Sense 2
  • Synced 100 times

I also moved data to my Google account in case that had something to do with it. Logically, it's the app update since the date things stopped working coincides with the date on the iOS app version 4.01 is now available - 10/11/2023 thread. (I can't link it because your forum doesn't allow the date in the URL.)

How do I get these features back?

Best Answer
1 REPLY 1

‎10-28-2023 05:23

‎10-28-2023 05:23

Hi. I also have a Sense 2 and I have similar issues too. It is only impacting any data captured (Sleep, Heart Rate etc) overnight. I can see 4-5 hour gaps in some of my data captured this week. Daytime (awake) activity and it’s sync in the App seems fine. I only updated to the new App this week, mine is the IOS 4.02 version. I have also tried all the fixes suggested on community forum chats and recommended by Fitbit and others but sadly there has been no improvement. I hope it will be fixed soon.

Best Answer