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Sense cannot sync and says data not cleared

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‎05-08-2023 17:48 - last edited on ‎05-23-2023 10:20 by Fitbit Moderator

‎05-08-2023 17:48 - last edited on ‎05-23-2023 10:20 by Fitbit Moderator

Bluetooth was. It worked, so I “forgot” my Sense and tried to re-connect via Bluetooth.  When that didn’t work, I tried to re-set my Sense.  Now I have no Bluetooth connection and the above message.  I can’t connect to sync, and I can’t sync to re-set.  What to do……?

Moderator Edit: Clarified subject

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1 REPLY 1

‎05-23-2023 10:30

‎05-23-2023 10:30

Hi there, @Tymeout.

Thanks for trying those steps prior to posting, and the details provided. So I can look into this, could you confirm if the issue persists? If so, may I know the model and OS version of your phone?

If you haven't done so, please visit this help article and make sure to exhaust the troubleshooting tips described in there.

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