Sense loses Bluetooth connection after IOS update

[CeeBeeIce]

Since last IOS update my Sense keeps losing Bluetooth connection - not the Sense Controls but the normal Bluetooth that lets me know if I have an email/notification etc, anyone else found a fix or why this issue is happening please?

Moderator Edit: Clarified subject

[SunsetRunner]

I received my FitBit Sense today and my new iPhone 13 yesterday. Upon completing setup for Sense, I keep getting a window popping up that reads the following:

“Lost Bluetooth Pairing”

”Go to Bluetooth settings, forget Sense if it is paired and then go back to app and wait for pairing request.”

I’ve done as the window suggests and it keeps happening. 

[CeeBeeIce]

Anyone else had issues with sense losing Bluetooth connection? Have to keep connecting it to my phone didn’t used to have this issue, slightly annoying to say the least! 

[Odyssey13]

Hi @CeeBeeIce  iOS?

[CeeBeeIce]

Yes! Just updated to iOS 15.3.1

[Odyssey13]

@CeeBeeIce and @SunsetRunner  since this is more of an iOS issue, your posts were moved to that forum area for more relevant responses.

[CeeBeeIce]

How do you know it’s an iOS issue???????? It has never done this before and the last couple of days it has disconnected repeatedly 

[LizzyFitbit]

Hi there, @SunsetRunner and @Odyssey13. @CeeBeeIce Welcome on board.

@CeeBeeIce and @SunsetRunner Thanks for bringing this to our attention, and for the steps tried prior to posting. I'm sorry you're having this inconvenience and just to confirm, do you have other Bluetooth connections nearby? Let me explain that after completing the set up process, your watch will pair (bond) with your phone's Bluetooth. However, if you have multiple devices nearby, your phone will have difficulties to find and connect to your watch.

Assuming this isn't your case, let's try reconnecting your watch to your account:

1. Forget your Sense from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your watch to refresh its performance.
5. Open the Fitbit app, tap your profile picture > Set Up a Device.
6. Select your Sense, tap Replace Device and follow the on-screen instructions.

Hope this helps.

[Lekshaji]

Hi @LizzyFitbit,  I did as you suggested. But the issue keeps recurring. 

[LizzyFitbit]

Hi there, @Lekshaji.

Thanks for letting me know about your Sense, and I'm sorry you're also having this experience. Given this situation, I went ahead to check your details and I noticed you already have a case created with our Support team. Your case is in good hands and I'm sure they'll do their best to help you with this matter, so please keep an open communication with them.

[ArtichokeLuv]

This happens to me too - 3 to 4 times a day. It is super annoying! 

[ArtichokeLuv]

I would love to know if you received a successful remedy for this issue. Please post the response you get from Fitbit. I’m so ready to return this Sense for a refund if this can’t be fixed asap.

[LizzyFitbit]

Hi there, @ArtichokeLuv.

Thanks for letting me know about your Sense. I understand how you're feeling about this situation and I'm sorry for this inconvenience. If you've tried the steps suggested in my previous post, I'd recommend contacting our Support team so they can investigate your watch's behavior and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

[ArtichokeLuv]

Thanks for getting back to me. I did try your suggestions above and so far so good! I think updating the app was the key. I did this yesterday and so far have not had any issues. Thank you!

[LizzyFitbit]

@ArtichokeLuv I hope you're doing well.

You're very welcome. I'm glad this got sorted out after updating the Fitbit app and thanks for keeping me posted.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, find inspiring stories and share your own tips to create healthy habits. Keep crushing your goals! 😎