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Set up Fitbit Alta

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‎07-03-2016 11:59

‎07-03-2016 11:59

Hi, I'm Brazilian, my English is not good, sorry.

I set my Fitbit High as the Set Up app on iphone 5s, but after I put the code that appears on the tracker on iphone, it is running and does not connect. Restarted the tracker, iphone and installed the app again, nothing worked. Can you help me?

 

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‎07-05-2016 06:58

‎07-05-2016 06:58

Hey there @andreiamartins! Welcome to the community! 

Let me help you out try doing the restart again 2 or 3 times in a row and make sure you're following the instructions that @CindyFitbit shared, I also recommend checking this article and if the issue persists contact the support team so they can review your device history and tell you the options. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

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2 REPLIES 2

‎07-05-2016 06:58

‎07-05-2016 06:58

Hey there @andreiamartins! Welcome to the community! 

Let me help you out try doing the restart again 2 or 3 times in a row and make sure you're following the instructions that @CindyFitbit shared, I also recommend checking this article and if the issue persists contact the support team so they can review your device history and tell you the options. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎07-11-2016 07:16

‎07-11-2016 07:16

Hi MaginFitbit!

Thanks for the welcome and for the help. I could sync my Fitbit Alta to IOS after restart it a few times.
I'm loving my monitor exercises with Fitbit.


Thanks,
Andreia Martins.

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