Short battery life after app update to 3.39, 3.39.1

[Chill24]

I recently updated my Versa 2 with the latest software upgrade and now by battery won’t last 8 hours before it dies. I charged it to 100% at 1pm and by the 7pm it was dead. Any ideas on what I should do?

Moderator Edit: Clarified subject

[Elsaharris]

• When I first got my Fitbit for Christmas it held charge for 5 days as advertised but all of a sudden almost overnight it now needs charging every 2 days!

Moderator Edit: Clarified subject

[wtksk8r]

What apps are you using? Do you have SpO2 measurements when you sleep? This is an absolute power hog and it drains 10-15% of battery life every evening.

[Elsaharris]

No I haven’t downloaded anything extra to the watch I sleep using sleep
mode. I don’t use it for alarms or even music. I just log my 20 minute HiiT
workouts on. Literally that’s it!

[MarreFitbit]

Hi there @Elsaharris, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

As @wtksk8r has mentioned, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope that helps. 

[Elsaharris]

Thanks

But none of this applies to me
I don’t use the watch for any apps or music (pity really that I don’t feel
I can) and I have not changed anything on the watch that didn’t come from
the factory setting

[MarreFitbit]

@Elsaharris Thanks for sharing those details. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.

We hope your issue is solved soon.

[Camillez]

Charged to 100% in the morning, 4 hours later it’s down to 55%. I’ve only had it for 7 months! Seems a waste to not even last a whole year.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Camillez Welcome to the Fitbit Community.

Sorry to hear about this. You can follow these instructions to help improve the battery life.

Hope this helps.

[MarreFitbit]

Hi there @Chill24, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

As you may know, your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

By the way, I've moved your post to Other Versa Smartwatches board for organization purposes.

Hope that helps. 

[hannah..smith]

I dunno what’s happened but ever since the update on fit bit app my inspire HR isn’t holding it’s charging it’s going down 1% every 5 minutes

its not even a year old...

I have reset it/cleaned the charging points and still does not work

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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Other contact options:

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[SUNJUNG]

I have the exactly same experience with Inspire 2. It started a fee days ago. Battery draining super fast. With 100% change it would only last 12-16h. I bout this inspire 2 Jan 2021. So it is only 3month use up to now. In the beginning I only charged the Fitbit once a week, and it worked perfectly. Didn’t change anything in the middle, but just Battery draining started a few days ago. 

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts and would like to confirm that this issue has been reported to our team and they are currently investigating it. Meanwhile, I recommend to log out of the Fitbit app then back in to see if this helps. 

Please note I have merged several threads with this issue.

I'll be around. 

[Chill24]

I have tried all of the battery saving methods. I don’t use the GPS or additional features on the watch. I’ve tried logging in and out of the Fitbit app and changing the clock face, still no luck. 

[hannah..smith]

Same! They best sort it soon I hope this is so disappointing, it’s like apple they make a product then do a software update to make the products run crap to make you buy a new one

Hate  being a complainer but.. 

[Dawnie61]

My Fitbit Inspire (not quite a year old) has suddenly started to lose its charge.  Previously I would get several days from the battery however recently I’m lucky if I get 36 hours now. I’ve also noticed that it takes longer than usual to sync with the app so wondered if there was any connection?

[hannah..smith]

Has yours fixed itself yet? Mine is still not lasting!

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I appreciate your troubleshooting efforts and the additional details. I understand that this can be very frustrating and would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. I appreciate your understanding and recommend to keep your Fitbit app up-to-date as updates come with new features and bug fixes: How do I update the Fitbit app? 

I'll be around. 

[hannah..smith]

My battery is lasting a little better now it’s gone from needing to be charged every 7/8 hours to lasting a day but still isn’t good enough compared to what is usually expected from my inspire

If i wanted it to last one day I would of got an Apple Watch and i can’t stand them lol so hopefully it continues to improve