I am having the same issue. I originally phoned in June and have been going back and forth with a minimum of 15 emails ever since. See last (2) responses below. This is what you have to look forward to.
#1 - Nice to hear about you again.
We understand your issue. We know that your main concern is that your Fitbit online dashboard is not matching with your Fitbit app dashboard. We confirmed with the screenshots that you sent us.
However, this is the way that the app works. We apologize for the troubleshooting tips that we provided you previously. We appreciate your feedback, and, we are going to pass to our engineering team.
As we said previously, to see your all(currently) sleep data on your Fitbit app, tap the individual tiles to see your history. And you will see all your sleep information for each day.
Thank you for your comments, we're here to resolve any question or doubt that you have. Please if in a future you have more questions, don't doubt to send us an email, so we can help you.
We really appreciate that your are part of the Fitbit family.
#2 - Thank you for following up this issue with us.
As you may know our engineering department is an internal department, meaning that they don't have direct contact with customers. However, the best place to leave your feedback is the Ideas board on our community. Our develop team constantly reviews this site to reading and incorporating your suggestions to ensure we're delivering on what our customers need and want. We appreciate very much all of the input we receive from our customers. Please take a moment to visit and give us your feedback at the following link: FitbitComunity.
We appreciate your help and patience with this matter. Please let us know if we can assist you further.
Sincerely,
Henry O. and the Fitbit Team
Best Answer