Showing wrong step goal on my profile

[Tee421]

For some reason my goal has changed on my profile. I was 10k per day and it noted in my exercise tracker as 10k a day but for some reason my profile went down to 9k a day which wrong. Has anyone seen this before. It's very frustrating.

[SunsetRunner]

Welcome to the Fitbit Forums @Tee421! Are you talking about your daily goal? Which it's the one that makes your tracker vibrate when you reach it. If it's that, you can fix it by following these instructions. Because there's also an average that the Dashboard shows and that will change depening on how active you are. It will go back to the 10,000 per day until you reach that goal every day.

I hope this clarifies your doubt. Let me know if further questions arise.

[Tee421]

The dashboard and I'm reaching my goal

[SunsetRunner]

Would you be so kind to share a screenshot of it? That will allow me to further investigate this matter. @Tee421

Catch you later!

[Tee421]

Yes not a problem. I'm responding from my phone do I need to be on my desktop to attach a screenshot?

[DerrickS · Accepted solution]

@Tee421 I think I can provide some additional assistance.

If you open your Fitbit App, you can adjust your step goal by:

-Clicking the account button in the bottom right-hand corner.

-Click Activity under the Goals section.

-Change your step goal to your preference.

-Sync your tracker for the changes to take effect.

If it's easier to change your step goal on Fitbit.com, you can also change your step goal on Fitbit.com by:

-Logging into Fitbit.com.

-Hover the mouse over the step tile until a gear icon appears in the tile's bottom left-hand corner and click it.

-Change your step goal to your preference.

-Sync your tracker for the changes to take effect.

Either option should get you back on track. Let me know if you need any additional assistance.

[Tee421]

Yes that is set at 10k. It looks like it went back so we will see

[SunsetRunner]

sorry to jump in

but when I look under Account/goals-activity it says 21000

however if I go into

account and click my name

it says 31k steps per day

now my average for las week was just under 31k, 30749

is that steps per day under my name what I am averaging? or is that a setting somewhere?

[SunsetRunner]

@SunsetRunner, the average changes every day since the Dashboard uses last seven days counting today. (I mean today and the last six days). So your goal is 21K steps per day, however, the average shows 31k since you may have walked more than your goal and that's the average it got during this week. If it changed last week, it's because your steps during that week are different from this week's activity. Now, the number you see in the 7 days rank is the amount of steps taken during the week and it looks like this:

                                                         

I hope this clarifies your doubt. Let me know if you have further questions.

[Karmakate]

Did everything you said and it still won't change and I have been meeting my goal!