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Silent alarms were removed from Charge 3 to the app

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‎11-19-2020 09:28 - last edited on ‎11-20-2020 13:54 by

‎11-19-2020 09:28 - last edited on ‎11-20-2020 13:54 by

I upgraded to the latest version of the FitBit App yesterday and all of a sudden all my silent alarms are gone - when I went to the FitBit app on my iPhone to reset them, the function was gone. Looked through the community knowledge base to find a similar problem from 2019 - not incredibly helpful, so I sent a chat request in - the agent was super helpful, but informed me once they had figured out that I had updated to the latest version, that now, for the Charge 3, alarms could only be set on the device! This is insanely inconvenient, especially if you have larger hands and fingers! There was no mention of removing this feature in the release notes or else I would not have installed the latest update!

 

Why did the developer change a function that had no need of change??

 

I haven't been this disappointed with FitBit since they removed the Blood Glucose tracking function!

 

 

Moderator edit: subject for clarity 

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‎11-20-2020 13:52

‎11-20-2020 13:52

Welcome to the Fitbit Community, @mandaray.

 

I appreciate your participation in the Forums and sharing your feedback about setting alarms on your device and not in the app. This change was implemented with the latest update and you can find more information about it at What's changed in the latest Fitbit device update? I understand how you are feeling and thank you for contacting our Support team regarding this, we're constantly working on improving our devices and user experiences, and your comments are always welcome.

 

I appreciate your comments regarding the Blood Glucose tracking function. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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