Hi
Any chance the tiles are hidden?
For iOS & Android.
HOW DO I HIDE OR REARRANGE TILES ON MY DASHBOARD?
To show, hide, or rearrange tiles on your dashboard:
From the Fitbit app dashboard, tap or click Edit at the bottom of the dashboard.
To hide tiles, tap the x or - icon in the top left corner of the tile you want to hide.
To show hidden tiles, tap or click the + icon in the top left corner of the tile you want to show.
To rearrange tiles, hold and drag the tile to a new location.
Tap or click Done.
Note: You must have iOS 9 or greater installed on your iPhone or iPad to edit your dashboard.
Hope it helps