Sleep log errors

[Sleepless18]

Sleep log gets crisscrosses when there is a break in sleeping. Click on first log and get details of second log. And visa versa. What's up with that besides frustration?

[TarinFitbit]

Hi @Sleepless18 very welcome to the Community! That is very weird . However, I recommend Force quit the Fitbit app and after that Restart your Tracker and finally, log back into your Fitbit app and sync your tracker.

Let me know how it goes! 

[Sleepless18]

Rests made. Now I just need one of my sleepless nights. I'm sure coming soon! :). Thanks for the support!

[TarinFitbit]

Your welcome @Sleepless18 and let me know if the problem is still bothering you . At the moment, let me share with you this article about "Sleep Tracking", where you'll find a lot of tips to improve your Zzzzz .

Enjoy the weekend! 

[Sleepless18]

Problem is still there. When there is a break in the night, 2 separate records are made. When looking at details, the details do not correspond to the correct record. I believe the situation can be duplicated by syncing during the night.

[TarinFitbit]

That is very weird @Sleepless18 . However, lets try one more thing. Try to update your Fitbit app to the latest version by going to the tap App Store on your phone, tap the Updates tab and if a Fitbit update is available, you'll see Fitbit in the list of pending updates, tap Update. This update was released on  April 11 and these update offer new features and bug fixes. However, if after this the issue persist, please Contact Customer Support, they can further investigate this issue and get you back on track. 

[Sleepless18]

Nope. Updated and still have the issues. I will try customer support. Of course these poor nights of sleep are the ones I am most interested in.

[TarinFitbit]

Sorry to hear that @Sleepless18 . I'm sure Costumer Support is going to find a quick solution for you. 

Keep me posted! 

[Sleepless18]

I called customer service. They have to escalate to app development.

For the record, it is happening on my husbands app as well. Hence, we should be able to rule out Fitbit bracelets and phones. It is looking like a app/syncing issue.

[TarinFitbit]

Thank you very much for your update, I'll be aware of this. In the meantime don't forget to visit our Discussion Board where you'll find a lot of tips to improve your healthy life and also tips to hit your goals.

Have an incredible weekend!