Sleep stages not showing up (Alta HR)

[S_guimo]

 I have had my fit bit Alta HR for two days but does not show me the sleep stages in my app. It’s only showing “awake, restless, sleep” rather than the actual sleep stages. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @S_guimo, I hope you're doing well, it's nice to see you around. 

Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
• Your Fitbit App is updated to the latest version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[Alicat2104]

@MarcoGFitbit

Sleep stages has not been working since the last app update. I posted about it already but no one has responded. I have changed nothing at all, apart from updating the app three days ago and now three nights of no sleep stages...

[MarcoGFitbit]

Hello @Alicat2104, I hope you're doing well, it's always nice to see you around. 

Thanks for bringing this to my attention, have you already tried the troubleshooting steps and suggestions provided by the app? If so, please let me know exactly what you have tried already besides updating the app so I can gather that information and forward it to our team so they can take a better look at this situation. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Alicat2104]

@MarcoGFitbit

I've logged out of the app, restarted my phone, logged back in. Also restarted my Ionic.  It was fine until the app updated, I haven't changed anything.  Tonight I will wear my old Charge 2 instead.

[MarcoGFitbit]

Hello @Alicat2104, I hope you're doing well, thanks for taking the time to reply and let me know exactly which troubleshooting steps you have already tried, I appreciate it. 

At this moment I will forward the information provided to our team so they can investigate this further. Once I have more information to share with you about this situation I'll make sure to update the thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you or that you might want to add, please feel free to reply!

[Alicat2104]

@MarcoGFitbit last night sleep stages came back... 

[MarcoGFitbit]

Hello @Alicat2104, I hope you're having a great day, thanks for taking the time to reply and let me know Sleep Stages started showing up again, I really appreciate it. 

At this moment I would like to ask you to monitor your tracker for Sleep Stages for the next few days and reply back if you're still experiencing issues with this feature. 

Additionally, don't hesitate to reply as well if there's anything else I can help you with. 

[Alicat2104]

@MarcoGFitbit I've had another two nights of sleep stages not working so have once again restarted both phone and Ionic and will see what happens... 

[MarcoGFitbit]

Hello @Alicat2104, I appreciate you came back and has kept me updated regarding this situation. 

At this moment I would like to suggest you to use your Ionic on your other wrist and monitor your tracker for the following night to see if Sleep Stages get recorded this time. 

Thanks again for your report, I hope this can be helpful. If there's anything else you might want to add, please don't hesitate to reply.