01-06-2016 13:16
01-06-2016 13:16
Best Answer01-06-2016 13:59
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-06-2016 13:59
Hi @Serena3 and welcome to the Community!
For clarification, have you and your Dad tried the troubleshoots mentioned here? They should help you guys out, but let me know either way. ![]()
Best Answer